FAQ

What is a Once Upon This Time Birth Poster?

The Birth Poster is a series of unique and timeless illustrations

that are scaled to the baby's actual length at birth.

How does it work?

Once you give us your child's birth details name, length, weight and date of birth and choose

your preferred illustration, our design tool takes all this information and scales the illustration proportionally. These details are all printed at the bottom of the poster as a keepsake. 

What is the price of the birth poster?

The price is R850 if you choose an existing illustration

and R1500 if we are drawing it from your own baby photo. 

What is the size? 

A1 paper size

Do you ship to my country and what are the shipping costs?

Shipping costs will be added to your order in the shopping basket. 

How long does the delivery take?

Delivery in and around South Africa will take approximately 5-10 working days after approval. 

Is a frame included?

No, you will receive your poster in a tube and can then frame it as you wish. 

What payment options do you offer?

You can pay your order with Visa, Mastercard as an EFT or Fast Pay online. 

What paper do you use?

The birth poster is printed on 180gsm matte

paper to not only look great, but last a lifetime.

Who has created the illustrations?

The illustrations are created by the talented artist Melissa Grundlingh,

one of the co-founders of Once Upon This Time Birth Poster. 

Who's behind Once Upon This Time? 

We are Tandi-Lee Silberman and Melissa Grundlingh,

friends living in Johannesburg, South Africa.  

Can I return my poster?

As the posters are custom made,

we unfortunately can’t accept returns or offer refunds unless your poster arrived damaged.

I've made a mistake in my order, can you change it?

If you make contact with us within 6 hours after placing your order. E-mail your changes to info@onceuponthistime.co.za or reply to the order confirmation.

I have more questions, how do I contact you?

All questions, compliments and complaints can be emailed to us at info@onceuponthistime.co.za and we'll make sure to get back to you asap.

  • Facebook - Grey Circle
  • Instagram - Grey Circle

©  Copyright by Once upon this time 2019